Responsible Gaming

Gaming Should Be Entertainment

At Captain Cooks Casino, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While we strive to provide a fun and exciting gaming experience, it's important to approach gambling responsibly and within your means.

Set a budget you can afford to lose, treat it as the cost of entertainment, and never gamble with money intended for essential expenses like rent, bills, or groceries.

Age Verification

Captain Cooks Casino is strictly for individuals aged 18 years or older (or the legal gambling age in your province, whichever is higher). We are committed to preventing underage gambling through rigorous age verification processes.

If you are under the legal age to gamble in your jurisdiction, please do not access or use our platform.

Warning Signs of Problem Gambling

Do you recognize any of the following patterns in your behavior? If so, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Gambling with increasing amounts of money to achieve the same level of excitement
• Hiding gambling activity or lying to family and friends about how much you gamble
• Neglecting work, school, family, or personal responsibilities due to gambling
• Experiencing mood swings or irritability when unable to gamble
• Using gambling to escape problems or negative emotions
• Borrowing money or going into debt to fund gambling
• Failed attempts to reduce or control gambling
• Jeopardizing relationships, employment, or educational opportunities

If you identify with any of these signs, help is available and reaching out is a sign of strength.

Self-Help Tools & Responsible Gaming Features

Captain Cooks Casino offers several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose within a specified time period
• Reality Checks: Receive periodic reminders during your gaming session about how long you've been playing and how much you've wagered
• Session Time Limits: Set a time limit for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose

To access these tools, log into your account and visit the Responsible Gaming section of our website. Our support team is also available to help you configure these settings.

Support Organizations in Canada & Beyond

If you or someone you know is struggling with problem gambling, confidential support is available 24/7:

Canada

• Responsible Gambling Council - www.responsiblegambling.org - Ontario-based organization providing resources and support
• Gamblers Anonymous - Free peer support groups across Canada offering 12-step recovery programs
• Problem Gambling Services - Most provinces offer free counseling and treatment services; contact your local health authority for referrals

International Support Resources

• GamCare (UK) - www.gamcare.org.uk
• GamStop (UK) - National self-exclusion scheme - www.gamstop.co.uk
• Gambling Help Online (Australia) - www.gamblinghelponline.org.au
• National Council on Problem Gambling (USA) - www.ncpgambling.org

Take Action Today

If you believe you have a gambling problem or are concerned about your gaming habits, please reach out for help immediately. Seeking support is not a weakness—it's a positive step toward recovery and wellness.

You can:

• Contact a support organization listed above
• Speak with a counselor or therapist
• Call your provincial problem gambling helpline
• Contact our responsible gaming team at Captain Cooks Casino

Remember: Help is always available, and recovery is possible.

Additional Information

Captain Cooks Casino is committed to promoting responsible gaming practices. This statement applies to all players, regardless of location. For more information about our responsible gaming policies and the self-help tools available to you, please contact our customer support team or visit our website.

Last updated: 2026